Lead Ramp Agent JobWest Tisbury, MA

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Why You'll Love This Job

The primary function of a Lead Ramp Agent is to meet, greet and direct customers and visitors with a professional, positive attitude.  This position will assist with guiding the Ramp Agents assigned to the shift.

General Duties:
  • Working knowledge of FBO operations, customer service principles and the Atlantic Aviation service philosophy.
  • Comply with all airport authority rules and regulations including AOA operations and airport security requirements.
  • Participate in continuous training including NATA programs and company designed curriculum.
  • Maintain high level of safety and customer service.
  • Application of the “Atlantic Attitude” at all times.
Essential duties and responsibilities include (but not limited to):
  • Help maintain site practices and procedures that contribute to a safe, positive work environment.
  • Coordinate and direct the activities of other Ramp Agents assigned to his/her shift.
  • Advise and report personnel issues to Line Manager/Operations Manager.
  • Meet, greet and direct customers and visitors with red carpet.
  • Assist line service in marshalling aircraft in and out (wing walking).
  • Provide transportation to and from aircraft and FBO.
  • Provide aircraft with coffee, ice and other needs as requested by the client.
  • Provide general cleaning services for aircraft including trash removal and vacuuming.
  • Wash and inventory dishes for aircraft.
  • Remove, inventory and return linens after cleaning to outgoing aircraft by request.
  • Golf cart upkeep: wash, wipe, plug in, and return keys.
  • Clean and organize ramp, hangars and facilities keeping all free of debris and clutter.
  • Acceptance and control checks of fuel received into site operated fuel storage system(s).
  • Assist flight crews and passengers by providing various services they may desire and shall aid in planning and deplaning, baggage and cargo.
  • Operate vehicular and ground radio equipment.
  • Perform various lawncare and janitorial services as requested.
  • Any additional duties that may be specific or unique to your location assigned by Management.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Skills & Qualifications

  • High school graduation.
  • Minimum of 18 years of age.
  • One (1) year of ramp agent experience with the company.
  • Good communication skills, both written and oral.
  • Good organizational and customer service skills required.
  • Must maintain a valid state driver’s license and meet company’s insurability requirements.
  • Fuel handling experience desired.
  • Ability to comprehend and perform basic math calculations with minimal errors.
  • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
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