CS - Client Relations Manager JobSan Jose, CA
Why You'll Love This Job
The Client Relations Manager (CRM) is a pivotal role responsible for curating and delivering exceptional customer experiences and driving business growth for Atlantic Aviation. This position requires a proactive, detail-oriented individual with a passion for delivering outstanding service with an elevated touch. The CRM will be instrumental in enhancing customer satisfaction, increasing market share, and strengthening relationships within the local aviation community.
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com.
Responsibilities
General Duties
- Representation of Atlantic Aviation in a professional and positive manner.
- Application of the principles of the “Atlantic Attitude” at all times.
- Compliance with all Company policies and procedures.
- Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner.
- Coordinate customer service order requests.Ensure a pleasant and clean work environment.
- Strong working knowledge of customer service principles and the Atlantic Aviation service philosophy.
- Maintain high level of safety and customer service.Develop and maintain customer relationships.
- Provide a seamless and luxurious experience for all customers and crew members.
- Greet and assist customers and crew promptly and courteously.
- Offer personalized service, including refreshments, snacks, and special requests.
- Resolve customer issues efficiently and effectively, ensuring satisfaction.
- Maintain a clean and inviting lobby environment.
- Promote Atlantic Aviation's network and services to customers and crew.
- Identify potential sales opportunities and collaborate with the Sales and Customer Experience team to close deals.
- Participate in marketing campaigns and events to increase brand visibility.
- Collect and analyze customer data to identify trends and opportunities.
- Develop and maintain strong relationships with key customers and future customers.
- Coordinate with various departments to ensure smooth operations.
- Manage inventory of promotional items and amenities.
- Plan and execute community events and tenant appreciation activities.
- Build strong relationships with local businesses and organizations.
- Attend industry events to network with customers and peers and stay updated on industry trends.
- Assist with training new employees in company culture, hospitality standards, and operational procedures.
- Share best practices and knowledge with team members across the network to foster a positive work environment.
- Assist with special events and peak periods outside of their home base which may involve traveling to other Atlantic Aviation locations.
- Provide support to other locations as needed to ensure consistent service delivery.
- Deliver strong quarterly sales performance.
Skills & Qualifications
EDUCATION AND QUALIFICATIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and hear. The employee is required to sit, stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus.
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- High school graduation.
- Valid State Driver’s license and minimum of 18 years of age.
- Minimum of 2 years’ experience in Customer Service or hospitality.
- Experience with Microsoft Office Suite.
- Maintain confidentiality
- Ability to multitask and prioritize tasks.
- Problem-solving and decision-making skills.
- Strong interpersonal and communication skills, both written and verbal
- Good organizational skills.
- Ability to comprehend and perform basic math calculations with minimal errors.
- Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
- Aviation Industry knowledge (preferred).
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, talk and hear. The employee is required to sit, stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus.
